With computers having been created by humans - they do sometimes go wrong. Our cloud network has built in self healing features, content is spread across multiple servers and backed up daily, weekly and monthly - so if a storm starts to brew, you can rest safe in our virtual storm bunker.

Should you have any technical problems or need help using your web hosting account, our support helpdesk is available 24 hours and all paid packages are covered by our 24 hour support guarantee.

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Our Support Promises

Friendly & HelpfulWe will respond to you in a friendly, helpful and professional manner.
Prompt ResponsesWe will do our best to respond to all support queries as quick, and as best, as we can..
24/7 HelpdeskWe will do our best to make sure our helpdesk is always available.
Accurate ResponsesWe work to ensure all our responses are as technically accurate as possible.
Go the extra mileWhenever possible, we will go the extra mile to help our customers.
Control Panel HelpThe ISPManager PRO control panel includes inbuilt flash tutorials, tooltips and documentation.

Emergency Contacts

All technical support queries should be opened via our helpdesk. If for some reason you can't access our helpdesk please email support@specificgravity.co.uk or call +44 (0)20 3287 0795.